Refund policy

Last Updated: August 19, 2026

At Standora, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible for a return and refund under the terms below.

30-Day Return Period

Standora offers a 30-day return and refund period.

You have 30 calendar days from the date your order is delivered to contact us and request a return.

To be eligible for a return, the item should generally be:

Unused or only lightly handled for inspection
In the same condition in which it was received
Free from damage caused by misuse, improper handling, or accidents
Returned with its original packaging when reasonably possible
Accompanied by the relevant order information

Items that have been significantly used, intentionally damaged, modified, or altered may not qualify for a refund.

How to Request a Return

To request a return, please contact our customer support team at:

Email: support@standora.online
Phone: +1 (778) 877-8766

Please include:

Your full name
Order number
Product name
Reason for the return
Photos or videos when applicable

Our support team will review your request and provide return instructions if the request is approved.

Please do not send products back before contacting us and receiving return instructions. Returns sent without prior authorization may experience processing delays.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or videos showing:

The product received
The packaging
Any visible damage
The shipping label
The issue affecting the product

Providing this information helps us investigate the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Standora cannot control processing times imposed by third-party financial institutions.

Return Shipping

For eligible returns due to a change of mind or personal preference, return shipping arrangements may depend on the circumstances of the order and the return request.

If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied by us, Standora will work with the customer to determine an appropriate return or replacement solution.

Please contact us before shipping anything back so that we can provide the appropriate instructions.

Exchanges

We may offer exchanges depending on product availability and the circumstances of the request.

If the requested replacement is unavailable, an eligible refund may be offered instead.

Non-Returnable Situations

A return or refund may be declined when:

The 30-day return period has expired
The item has been intentionally damaged
The product has been substantially used or altered
Damage resulted from improper use or failure to follow product instructions
The customer cannot provide sufficient order information to verify the purchase
The return does not meet applicable eligibility requirements

This does not limit any rights that cannot legally be excluded under applicable consumer protection laws.

Refund Processing

After the return has been approved and processed, we will send confirmation to the email address associated with your order.

If you believe your refund has been approved but has not appeared after a reasonable processing period, please contact your payment provider first and then contact us at support@standora.online if further assistance is required.